Let me praise one of your employees: Tre James. I'm an early riser, so when I'm in hotels, I often talk to overnight desk staff, as I am in search of coffee. Tre and I spoke at length the first morning I was at the hotel. As a former network TV correspondent who travelled worldwide for 30 years, I've met uncountable numbers of people... and hotel staff. Tre is an exceptional young man, with worthy ambition. I urge you to give him every possible opportunity to elevate himself to greater responsibility within your hotel family. Tre is a winner, and he'll make your business better. I'm happy to discuss this with any member of your management team. [IF you want to know more about me, go to: IAMGREGLEWIS.COM.]
Lewis
April 2024
Thanks to the help of Kevin Smith we got our reservation issue worked out. I had reserved 4 king rooms for 8 people through booking.com. They charged me for 4 rooms but only booked 2 rooms. It was very confusing because I had also booked 4 rooms for 9 days later, also through booking.com. They did the same with that reservation. They charged me for 4 rooms but only booked 2. We cancelled all 8 rooms and rebooked through the hotel. Kevin helped me talk to booking.com to explain what happened and tell them I should not be penalized for their errors. Booking.com was supposed to email the hotel to confirm this. Kevin gave me his business card and said he would work with me until the issue got resolved.
Boettcher
May 2024
The lobby dining area was an exceptional addition to our stay. The food was excellent, and Patty, Sarah and Demetri made us feel welcome and were attentive to our every need.
Michele
October 2023
Very close to my son's house, having a Starbucks and a restaurant with breakfast is a big bonus. I didn't use the indoor pool but have in the past with my grandson. Hotel and rooms are clean and nice.
Katie
February 2024
The staff was excellent! I was met at check-in by two gentlemen, Ryan and another whose name I did not get, who were professional, kind and welcoming. They offered me water and shared some tips for combatting the elevation change since I was coming from sea level. They also graciously printed something for me. They were great!
Julianna
October 2023
The staff was friendly and nice the hot tub was nice we enjoyed that very much our room was great
Dea
December 2023
Tre at the front desk was most helpful!! It was quiet. I never heard doors opening ,people walking down the hall etc.
Frances
November 2024
Good breakfast area. Great staff
Tiago
March 2023
The staff was extremely nice and accommodating. We had a situation where our reservation from Booking did not go to their computer. They helped to try to resolve it immediately.
Nicole
June 2024
(See below under dislikes) The breakfast was okay but way overpriced for the quality. Loose the omelette guy, and you have your typical free breakfast bar served at many hotels.
Caldwell
September 2022
Reservations:
+1-833-728-2041